Amid the coronavirus (covid-19) outbreak that forced the country to prevent further spread via social distancing strategy, Port of Panjang took an innovative step to maintain customer care through an online customer visit.
On Monday, March 23, this state port operator PT Pelindo II/IPC Branch Port conducted a video conference with customers.
In addition to support the logistics and supply chain running normal, this step is also proving that the customer centric culture and vision is doing well.
“This is an effective alternative to keep in touch with our customers and to tell our customers that we are any time ready even during this time in which we are minimizing direct contact,” Kiagus Muhammad Budi, Panjang Port Assistant DGM (Deputy General Manager) for Commercial, said in a press release to Indonesia Shipping Gazette.
He said, Panjang Port did online customer visit with PT Ganjaran Samudera Mandiri, the Best Shipping Agent IPC Panjang in 2019 since it contributed the highest cargo volume to Panjang Port.
“PT Ganjaran Samudera Mandiri appreciates these IPC Panjang strategies in preventing the spread of Covid-19 outbreak,” he said further.
On the video conference, PT Ganjaran Samudera Mandiri also asked IPC Panjang to continue improvement in operational activities, including in pilotage and towage, mooring service, etc.
PT Ganjaran Samudera Mandiri is planning for a call of MV Genco Hunter and vessel with GRT of 32,379, LoA 189.99 M, and draft of 12,07 M. The vessel will call by the end of this month.
IPC Panjang expects more and more online customer visit with other stakeholders, partners, and port users.